Employee Name
*
First Name
Last Name
Email Address
*
Why is communication important in dementia care?
*
a) To correct memory errors
b) To create comfort, trust, and dignity
c) To test the person’s recall
d) To increase their independence
What is non-verbal communication?
*
a) Only written notes and reminders
b) Words spoken slowly
c) Tone, facial expression, gestures, posture, and touch
d) Repeating the same question
If a resident says “I want to go home,” the best caregiver response is:
*
a) “You are home, stop asking.”
b) “Don’t you remember? You live here now.”
c) “You miss home. Tell me about it.”
d) Ignore the question.
When someone says “hand clock” instead of “watch,” the best caregiver response is:
*
a) Correct them immediately
b) Laugh and tell them they’re wrong
c) Say “Yes, your watch. Let me get it for you.”
d) Ignore them and move on
Repetition of the same question often means:
*
a) The person is trying to annoy you
b) They are testing you
c) They feel anxious and need reassurance
d) They have nothing else to say
Why is silence important after asking a question?
*
a) It shows you don’t care
b) It allows the person time to process and respond
c) It means they are refusing
d) It means they didn’t hear you
Which of the following is an example of simplifying speech?
*
a) “Why don’t you come sit over here so we can get ready for lunch and then after that we’ll go outside.”
b) “It’s lunchtime. Sit here, please.”
c) “Do you know what we usually eat for lunch?”
d) “Why don’t you guess what time it is?”
Why should caregivers avoid arguing or correcting?
*
a) It saves time
b) It helps the person “learn”
c) It prevents shame and builds trust
d) It makes the caregiver feel right
When helping someone choose clothing, the best approach is:
*
a) “What would you like to wear today?”
b) “Pick something quickly.”
c)“Do you want the blue shirt or the red shirt?”
d)“You always wear this one, put it on.”
What does “behavior is communication” mean?
*
a) The person is misbehaving
b) Actions like pacing, tugging at clothes, or silence may express a need
c) The caregiver is doing something wrong
d) The person doesn’t understand language anymore
Why should caregivers sit at eye level when speaking?
*
a) It is less intimidating and shows respect
b) It allows them to see better
c) It makes them more powerful
d) It helps the caregiver control the conversation
If a person paces at night, a supportive caregiver response is:
*
a) “Go to bed now!”
b) Walk beside them, offer a hand to hold, and hum softly
c) Leave them alone until morning
d) Argue with them until they stop
If a caregiver says “I’m not upset” while frowning and crossing arms, the resident will likely:
*
a) Believe the words only
b) Ignore both
c) Believe the non-verbal message of anger
d) Feel reassured
Which tool can help when words fail?
*
a) Music and humming
b) Memory tests
c) Quizzing the person
d) Arguing until they respond
A resident repeatedly asks, “What time is dinner?” The best caregiver strategy is:
*
a) Say “I already told you”
b) Yell louder each time
c) Point calmly to a written note that says “Dinner at 6”
d) Ignore the question
Which family approach is most helpful?
*
a) “Do you remember who I am?”
b) “Hi Dad, it’s me, your son. I’m glad to see you.”
c) Asking multiple questions quickly
d) Avoiding visits to prevent stress
Why is it unhelpful to quiz memory (e.g., “Do you remember me?”)?
*
a) It wastes time
b) It embarrasses the person and causes distress
c) It helps them practice memory
d) It encourages independence
How can families still connect if their loved one doesn’t speak?
*
a) Avoid visiting
b) Focus on silence, touch, music, or photos
c) Quiz them about the past
d) Tell them to “try harder”
Which is an example of matching verbal and non-verbal communication?
*
a) Saying “I’m calm” in an angry voice
b) Saying “It’s okay” with a soft smile and open hands
c) Saying nothing and walking away
d) Saying “Don’t worry” while rolling eyes
What is the main goal of communication in dementia care?
*
a) Perfect conversations
b) Correcting memory
c) Connection, reassurance, and respect
d) Testing the person’s recall